Complete information on personal data processing

In the information you will find answers to the questions:

1. What does data processing mean?
2. What personal data we process?
3. For what purposes we process personal data?
4. What if you don’t want personal data to be processed?
5. To whom can personal data be transmitted?
6. Data can be transmitted outside the country?
7. What are your personal data protection rights?
8. How long are personal data processed by SERVICE FAUR S.R.L.?

By becoming a subscriber/subscribing to our newsletter, you will continue to benefit from exclusive offers, special discounts, important information about our business, and the benefits do not stop here!

For any request, information or referral regarding the exercise of your rights, including in the event that you wish to withdraw your consent to data processing for marketing or database query purposes, you may contact us using the following means of communication:

To unsubscribe, you can always use the unsubscribe option within each newsletter or submit a non-subscription request to email dpo@servicefaur.ro

Please note that the above information will be permanently available to you on an up-to-date basis on the website -ul http://servicefaur.ro/en/privacy-policy/

SERVICE FAUR S.R.L. Team

PRIVACY POLICY

Who we are

The privacy of your personal data is important to us. This confidentiality agreement explains what personal data are collected from you through our interactions and how we use that data.

Our identification data are the following:
Name of the company: SERVICE FAUR S.R.L., Registered headquarter address: BUCHAREST, District 3, 250 Basarabia Bd., registred at the Office of the Register of Companies under the number J40/276/1997, C.U.I. RO9121855; Telephone: +40212564646; e-mail: dpo@servicefaur.ro

What are personal data?

By „personal data” are the individual unique identifiable information about an identified or identifiable individual (“the data subject”), referring to the name, address, Personal Numbers (CNP), IP or phone number, location data, an online identifier, one or more specific elements, of its physical, physiological, genetic, psychic, economic, cultural or social identity.

Every time we request your personal data we will explain the purpose for which we need it, where we keep your data and who has access to it.
Of course, we inform you that whenever you want, we give you the information we hold about and, of course, we will delete it upon request.

What personal data we collect and why we collect them

We collect personal data to be able to respond successfully to your requests.
You provide some of these data directly, for example, when writing a message through your contact form or indirectly by identifying your IP address. We do not use your IP address to identify you, but we inform you that it may be stored when you access our site – mainly due to security reasons. You have the right to request the deletion of the IP!

Depending on the interactions you have with our site, the personal data we collect is the following:

· Name and surname – for identification;

· E-mail address – for communication;

· Telephone number – for communication;

· Message – Filed in which you can expose your problema or your question.

Personal data requested at the time of sending the message are used ONLY to contact you and to respond to your request. Subsequently, will be also required data provided by the tax code for billing ordered/won products.

Data sent involuntarily when interactinng with our website:

IP address – When you visit our site, the IP address can be registered. But we do NOT use your IP address to identify you or to be used for other purposes.

Operating system, the browser, the browsing activity and other informationn about how you interacted with the site. We can collect these information by using cookies or other similar technologies.

Cookies

We are using only cookies required by the website operation.

What is the legal basis for processing these data?

The data we provide voluntarily (name, surname, phone number, email address) – the legal basis is to take action at the request of the person concerned prior to the conclusion of an agreement (Article 6 (1) (b)) and c) of the Regulation (UE) 679/2016).

We use the data to issue the fiscal invoice, if applicable.

Regarding these data we automatically collect by using cookies or other similar technologies, the basis for their processing is your consent. Once you accessed the site and selected the YES/Agree option you are validly giving you consent to the process.

What is the purpose of collecting data and how we use your personal information

You can opt for the data we collect. When you are asked to provide personal data, you have the right to refuse. If you choose not to provide data that is required to provide a service or to communicate with us, you may not be able to obtain the information you want (for example, by sending the information you can place an order on the site).

Name and surname

How we use your name and surname? Why?
Contact with you

 

You need to provide us some personal data to start communicating for concluding an agreement.
Detecting and preventing frauds

 

To prevent the use of your data by other users, we need to send you an e-mail to confirm your identity.
Customer Support

 

We use data to provide customer service and support services (details) either directly or through the call center

 Information about telephone, laptop or tablet and about how you use the site

The information you give us when you browse our site, including the IP address and device type. Also, we save information about how you use the site and the application.

How we use information about your telephone, laptop or tablet and about how you use the site Why?
We improve your experience on the site, giving you the version best suited to your device Providing the best browsing experience on the site
Protect the site

 

To prevent and detect frauds against you or our site. In order to ensure the confidentiality of the data.

You are not required to provide us with any of the above information, but if you do not, you may not be able to enjoy the full browsing experience on our site.

Retention period of the data

We store personal data only for the time it takes for us to fulfill your goals, but only until you decide to disable your user account. If we have issued an invoice, your data will be stored for 10 years, according to law.

Who we share personal data with?

We will not disclose your information to third parties to be used for their own marketing or commercial purposes without your consent.

However, it is possible to disclose your information to the following entities:

Service Providers. We may disclose your information to other companies that provide us with services and act as empowered persons, such as companies that help us with billing, web site maintenance companies or emails on our behalf;

Information provided by you that contain identification data can be used for the elaboration of employment documents and other documents exclusively related to work relations or commercial communications or replies to your requests and, in case of legitimate requests, it will be sent to the state authorities: the Territorial Labor Inspectorate, the Employment Agency, Judicial Authorities, other parties with your consent or your instructions.

In addition to the disclosures described in this Privacy Policy, we may send the information to third parties you consent to or request to make such disclosure.

What rights do you have as target person?

The protection of individuals with regard to the processing of personal data is a fundamental right. Article 8 (1) of the Charter of Fundamental Rights of the European Union (“the Charter”) and Article 16 (1) of the Treaty on the Functioning of the European Union (TFUE) provide for the right of any person to the protection of personal data.

Rights of target individuals on protection of individuals with regard to processing of personal data and the free movement of such data: the right to information and access; the right to interfere with data; the right to rectification; the right to delete data; the right to restrict their processing; the right to data portability; the right of opposition and the automated decision-making process, including creating profiles; the right to lodge a complaint with the supervisory authority (www.dataprotection.ro).

Contact

If you need any information about the site, the products or services of SERVICE FAUR S.R.L. you can contact us at the la e-mail address: dpo@servicefaur.ro

If:

– you want to know more about the information on this page,

– you want us to stop using the information we have about you,

– you want to exercise any of the rights listed above,

– or if you have a complaint against us.

Please write to your email address dpo@servicefaur.ro or call us at the telephone number +40212564646.